Turning a Slow Internal Tool into a Fast, Integrated Workflow
The challenge
An IT startup struggled with an internally developed tool that was slow and cumbersome to use. Features added over time had to be configured one by one, costing users significant time and focus whenever they wanted to complete a single task.
How we worked
Key issues
Reviewed the full application and its interaction patterns
Analyzed how sequential and interdependent elements behaved in real use
Identified four core components, each previously handled on a separate interface:
Data item creation
Data item definition
Data item naming
Data item grouping
The solution
Interface optimization
Proposed a new interface structure with three main columns (freely toggleable), integrating the fourth component directly into one of themWorkflow redesign
Redesigned the workflow to reduce context switching and repetitive setupVisual concept development
Recommended a new visual interface concept, later implemented by the development teamEfficiency enhancement
Introduced keyboard shortcuts to significantly speed up everyday use
Result
The outcome was a fast, intuitive, and fully integrated configurator interface.
Daily work became noticeably quicker, with productivity increasing multiple times over.
Following the success of the project, we were later trusted with further testing and ideation for future improvements.
